
Frequently Asked Questions
Yes we do. Our prices are £30 within Europe and £35 outside of Europe. You can find more information in our Delivery and Returns section.
We are happy for you to return any item purchased online for a full refund within 14 days of the purchase date, or exchange the item within 30 days. Please send the item to one of our stores with the purchase email or bring it into one of our stores and the team will be able to offer a refund within 48 hours. For more information please see our Delivery and Returns section.
We offer a wide range of services in all our stores. We can repair broken jewellery, re-size rings, replace lost stones, solder broken chains and repair worn settings. We can also service watches from many manufacturers, perform pressure tests and change batteries. We can also re-thread pearls and value all your jewellery. Visit our Services page for more information.
You can contact us via our site or use our store finder to contact your nearest store directly by telephone or by email.
You can purchase any item online by Click & Collect in all our jewellery stores. Salisbury, Gillingham, Shaftesbury, Dorchester and Ringwood. We require 3 working days from date of purchase for us to get the item into the store of your choice.
All the items shown on our website will be in stock. If there is a particular item, you would like that isn’t being shown please send us an email and we will check if we have it in stock. If not, we can always order it in for you to collect or send it out to you.
Your payment is due 30 days after the item is shipped. Klarna will alert your before payment is due to help remind you to pay on time. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.
Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail, Klarna will add the failed amount to your final instalment. Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail Klarna will issue you with a statement for the full outstanding order amount which will become payable 15 days later. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ or ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.
CUSTOMER REVIEWS
Don't just take our word for it...-
Excellent Service...
"Excellent Service and really friendly staff. Beautiful jewellery. A winning combination"Trustpilot Review
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Helped me buy my dream wedding ring!
"I came in to Allum and Sidaway mid January, the staff were very friendly and helped me buy my dream wedding ring! They were so helpful and their enthusiasm and service was second to none. Since that visit I have been in to buy my fiancé wedding ring and even booked for a wedding dress try on!"Facebook Review
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First class service...
"First class service and sound advice. Have used Allum and Sidaway for over 20 years for watch repairs and servicing as well as jewellery purchases. Cannot recommend them enough."Google Review