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Allum & Sidaway take the protection of your personal details very seriously. 

This privacy policy explains what information we collect about you in-store and online, how we may use it and the steps we take to ensure it is secure.


What information do we hold?

-We collect information such as your name, email and address when you create an account on this site.

-We collect contact details from you when you use a service such as repairs. 

-With your permission, we collect details from you when you purchase a product or service, storing your sales or service history against your contact details.

-With your permission, we store your contact details for marketing purposes.


What do you do with that information? Purposes for processing data.

We will use the personal information gathered in our normal course of business primarily to provide the services, offers, or news you have requested, also for administrative purposes;

-Record keeping purposes

-To aid guarantee and warranty issues 

-To process an order

-To produce our website and its contents

-To learn and improve our in-store offerings

-To confirm your identity when you contact us or collect an item

-To keep you informed of any news, offers or promotions that we believe might be of interest to you

-For the prevention of crime & fraud.


We may contact you by post, email or phone for these purposes. 

In order to communicate about our products and services, we may work with a select group of organisations to carry out some processing activities on our behalf, such as mailing houses. In these circumstances, we will ensure that your information is protected and used in accordance with our privacy policy. We also have agreements in place that these third parties abide by GDPR. We may also disclose information to the investigating authorities such as the police, if required to do so. We never sell your data to anyone. Unless we have your permission, we won’t share your data with other company’s such as insurance providers.

Our retention periods vary depending on the type of data. Card details from transactions are stored for 7 years, in accordance with UK laws/ tax legislation. Marketing permissions are checked a minimum of once a year, the exact time frame may be determined by the frequency of client visits. We have a process to identify and remove historical sales data- data is not stored indefinitely. 


How we protect your information

We use all reasonable measures to safeguard the security of your personal information, including and not limited to firewalls, private database system, limited access, use of passwords as appropriate and antivirus software. Data is stored on our secure system and is accessible at the till point.



CCTV is in place in our stores for security. The recordings are not shared with other parties, other than in the event of an incident. CCTV is retained for a maximum of 4 weeks.



We may consider legitimate interests within our marketing policy. We may post to you if we have reason to believe that the content would be of legitimate interest. An example of this would be posting information on an event or promotion to a previous client. 

When you opt in for marketing, we have been authorised by you to hold your data & can subsequently contact you by the methods agreed to, with information of events, promotions etc. You have the right to withdraw consent or change your preferences at any time. Our processes are in line with the GDPR legislation. 

The personal information we collect about you can include your name, postal address, email address and phone number. If you make a purchase by card, we collect your card number & expiry date.


What to do if you do not wish to receive details of offers from us?

If you do not wish to receive marketing, promotions or news from us, you can opt-out at any time by either by contacting your local Allum & Sidaway store by phone, email or letter. Our head office address is contactable as follows;

Dorchester- 37 South Street, Dorchester, Dorset DT1 1DF. 01305 257900.

You can also opt out by contacting our person responsible for data policy;

Abigail Davies-, 01425 475180.

If you believe we are storing details relating to you that are incorrect, please update us by contacting us by any of the above methods. You can also lodge a complaint relating to data and privacy using the above methods. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority relating to data privacy for individuals. Advice on this can be found at 

Your rights to access your personal information and consent

You have the right to request a copy of the personal data that we hold on you. To obtain a copy, please call, write or email to your local store, or to Abigail Davies, as above.  

By submitting your personal information you consent to the use of that information as set out in this policy.  You have the right to withdraw consent at any point, or to request that your personal data is updated or deleted from our system.



We use cookies on our website, A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. There are some cookies that are essential to the functionality of the website, allowing you, for example, to navigate to the correct page.

We also use ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This list is not exhaustive and you can block analytical and other cookies by activating the setting on your browser. However this may make certain areas of our site inaccessible.

Our website includes links to other sites that we find could be of interest to you. Please note that clicking on these links will leave our site. We have no control over these 3rd party sites and cannot be held responsible for the protection and privacy of information taken by these sites. These sites will have their own privacy policies.


Online Competitions

Any personal data or information collected for the purpose of online competitions will be safely stored for the duration of the competition and until a winner has been successfully contacted by Allum & Sidaway after which all personal data from competition entrants will be deleted.


List of Cookies we Collect

Please see below a list of the Cookies we use on this site and the information that they store.





- Stores the Order ID that guest shoppers use to retrieve their order status.



- Preserves the destination page the customer was navigating to before being directed to log in.



-Tracks error messages and other notifications that are shown to the user, such as the cookie consentmessage, and various error messages, The message is deleted from the cookie after it is shown to theshopper.



-Stores translated content when requested by the shopper.



-Stores configuration for product data related to Recently Viewed / Compared Products. 



-Stores product IDs of recently compared products.



-Stores product IDs of previously compared products for easy navigation.



 -Stores product IDs of recently viewed products for easy navigation.



 -Stores product IDs of recently previously viewed products for easy navigation.



 -Records the time messages are sent by the SendFriend (Email a Friend) module. 



 -Configuration setting that improves performance when using Varnish static content caching.



 -(Used by Amazon Pay) Value “1’ indicates an authorisation error.) 



 -(Used by Amazon Pay) Value “1” indicates that the user should be logged out.)



 -A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). 



 -The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to “true.”



 -Local storage of visitor-specific content that enables ecommerce functions.



 -Forces local storage of specific content sections that should be invalidated.



 -Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper. 



 -Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. 



 -Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. 



 -Tracks the specific store view / locale selected by the shopper.


Requested Functionality Cookies (Exempt)




Klarna Cookies

Klarna Bank AB (publ) (“Klarna”) uses cookies to recognize the user’s device for the purpose of providing personalized advertising of Klarna products the next time the user will browse a merchant website offering Klarna products, and for analytics purposes.


Persistent marketing and analytics cookies

These cookies contain a unique user ID which will enable Klarna to recognise the user’s device the next time that user returns to a merchant using Klarna’s services. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show personalized marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour.


By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. The information Klarna collects through the cookies is not shared with any third party.


About Klarna

Klarna Bank AB (publ) is subject to Swedish Data Protection legislation, and is the data controller for the purpose of processing the personal data as described above. Klarna has a data protection officer and a team consisting of personal data experts. Klarna also has a customer service team handling questions relating to personal data. You are welcome to contact Klarna at Please visit for more information about Klarna, and how Klarna processes personal data.


Cookies Policy

Please see our Cookies Policy for more information.


Updated – September 2022